Customer Experience Conductors are on the shop floor ensuring that the team is ready and available to create GREAT customer experiences: linking the customers to the team who are available to give the help they need (i.e. a customer service representative that can help a customer with a larger order that requires counter service) or a customer experience leader with an iPad to help a customer with a product inquiry, or they themselves helping a customer find a product that is not easily available. The customer service conductor is moving the team about the store needs of the customers to make sure that the customers in the store are prioritized above all else. They can move a team member from the sales floor to the cash desk and back, to and from framing, answering phone calls, as well as modifying the breaks to accommodate the number of customers on the floor.
Conductors will be aware of the store needs, replenishment order restocking, strategic display set ups, demo station rotations, weekly staff training, frame assembly appointments and ensure that the right staff are doing the tasks at the right time and always prioritizing a great customer experience.
Conductors can be key holders in the absence of Store Manager or Coordinator and can open and close the store.
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