You can place an order from anywhere in the world, however we only ship to USA and Canada.

In almost all cases, yes. On ocassion, we may have store-specific clearance items or items only available online. If browsing from the USA you will see USD pricing which will differ in-store as we use Canadian prices at our stores.

You do not need an account to place on order online. You will still need to fill out your billing and shipping information to check out as a guest.

Customers who have an account with us can save their billing and shipping information for an easier checkout experience.

Great question!

All online orders for delivery are sent out in cardboard boxes or padded mailers, sealed with plastic packing tape and/or heavy-duty staples (should it be a pre-packaged easel).

We currently use newsprint as void-fill in all of our boxes, with the exception of glass frames that also include a small amount of bubble wrap to lessen the chance of damage while in transit. We are also looking into environmentally-friendly alternatives to bubble wrap for shipping frames containing glass.

Certain items are packaged in plastic bags inside the boxes to help prevent possible damages should any of the paint/ink products leak while in transit. If a bottle of acrylic ink breaks, it would be a shame to also have to replace any paper products that may have come in contact with it!

Yes, in checkout you will see in-store pick options for store in which ALL items in your cart are available at. If not all items are in-stock at that store then it will not show as an option.

If you would like to have an online order shipped to the store, please indicate so in the order notes and we will delivery with our store shipments and refund any shipping charges due.

The Opus Membership Program is our way of rewarding you for your loyalty with cashback, exclusive sales, Early Access to key events, and perks designed to support your creative journey.

You can sign up for free in-store or online. 

We suggest the Artist Membership, which is $35/year. Or, you can get it for free by spending $1,000 annually. But if you’re going to spend over $350, it’s worth it, so we recommend adding it right away to help reach your creative goals faster.

Check out our membership page for more information

Each tier comes with increasing benefits, including cashback percentages, exclusive sales, Early Access to events, and discounts on custom services. Check out the comparison grid in-store or visit the membership page.

Cashback is store credit you earn on qualifying purchases. It’s tracked in your membership account, and you can redeem it in any dollar amount for future purchases, both in-store and online and towards any product.

Cashback expires after 180 days, so make sure to reinvest it into your art practice before it expires.

Base and Creative Members earn cashback on Opus and Buzz brand products.

Artist Members earn cashback on 99% of items. There are an exclusions for example like gift cards and your membership fee, but most things will accrue cashback. Our goal is to support you in every way we can.

Special Order items will not accrue cashback credits.

Cashback for custom services like framing, fine art printing, and canvas stretching is coming soon. For now, you’ll receive an immediate discount instead.

Yes! Education is a core value at Opus. Students and teachers can qualify for a free year of the Artist Membership. Verify your student status here instantly. Teachers should contact our support team to manually verify. You will get a code to redeem a year of our Artist Membership tier (Valued at $35 with an average of $120 in cashback).

Sign up in-store or online for free! If you want to join the Artist tier, you can purchase it for $35/year or earn it for free when you spend $1,000 annually.

Yes! Your if enrolled, your membership tier will automatically upgrade when you qualify based on your spending. For example, if you spend $1,000 within 12 months, you’ll be upgraded to the Artist Membership for free. If you are not yet a member, you will not automatically unlock higher tiers and must first enroll in the base membership.

No, only purchases made after you join the membership program count toward your annual spend total.

In-store: The cashier should inform you of your current balance and ask how much, if any, you'd like to apply to your purchase.

Online: Log in to your Opus account, view your balance at checkout or on your account page, and redeem it as store credit at checkout. You can redeem any amount down to the cent.

Yes, cashback credits can be redeemed alongside Member Only Pricing and other exclusive promotions.

If your benefits don’t appear at checkout, the cashier can refresh the system to ensure everything updates. For further assistance, ask for a store manager.

Early Access: Members at the Artist tier get to shop peak sales events, like Black Friday and Boxing Week, before the general public.

Exclusive Access: Certain events, promotions, and product launches will only be available to members.

Yes! Check your account page member portal online to see our current referral program offers and access your unique code.

Log in to your Opus account online to:

Track your cashback balance and expiration.

View membership benefits and upgrade options.

Redeem cashback for store credit.

Access referral links, exclusive offers, and more.

The new membership program launched on February 1, 2025. It’s designed to better reward loyal customers with cashback, exclusive benefits, and an easier way to track rewards through our Member Portal.

The new Opus Membership Program is designed to provide more rewards, flexibility, and meaningful support for your art practice, while better recognizing and rewarding our most loyal customers.

Instead of fixed discounts, you now earn cashback on every qualifying purchase, giving you more control over how and when you use your rewards. This allows you to save up and reinvest in your creative goals, rather than just saving a little in the moment.

The program unlocks exclusive benefits, including access to member-only sales, Early Access to rare public sales like Black Friday, and special events tailored to our members.

Unlike before, we’ve committed to offering fewer public sales and more member-exclusive ones, ensuring those who invest in their art are the ones most rewarded. Your membership now unlocks access to all sales and gives you a head start on key shopping events.

For Artist Members, cashback is earned on pretty much everything in-store and online, including professional-grade art supplies, offering savings that far exceed what was possible in the old program.

The new system also provides a clearer path for growth, with tier upgrades automatically rewarding your loyalty and unlocking more benefits as you spend and supports more customers than ever before at which ever stage they are at.

We’ve expanded on the benefits you loved—such as special offers and member-only pricing—while introducing a program that truly prioritizes the customers who need it most, making your membership a tool to support and grow your creative practice.

All existing members of our previous programs have been automatically moved to the new membership tiers based on their past spending:

Opus PLUS Members → Transitioned to the Base tier.

OPUS+ PRO Members → Transitioned to the Artist tier.

Opus A+ (Students and Teachers) → Transitioned to our Artist Tier for 1 year and those not previously enrolled are eligible for a free year of the Artist tier after verification.

The old program has been retired and the new program offers more comprehensive benefits than the old one, including cashback on purchases, exclusive member sales, and Early Access to peak sales events. If you’re unsure about your specific benefits, feel free to ask one of our staff members.

We wanted to create a program that better supports our customers’ creative journeys. Cashback offers more flexibility, while exclusive events, Early Access, and member-only perks are tailored to reward our most loyal customers. The new program is also easier to navigate, more transparent, and offers a clear path to unlocking higher-tier benefits servicing more artist wherever they are at.

Online purchases can be paid byVisa, Mastercard, and Visa-Debit. Express checkout can be paid for using Shop Pay, Google Pay, and Apple Pay.

Gift cards purchased on or after September 1st, 2022 can be used as a method of payment towards online orders or in-store. Fill out the gift card number field prior to selecting a shipping method. These gift cards are identifiable as they are made from paper.

Gift cards purchased before September 2022 must be redeemed in-store at one of our Opus retail locations, or over the phone with our Customer Support Team. These gift cards are identifiable as they are plastic.

Yes! Shop for Opus Gift Cards here.

The ‘Oversize May Apply’ badge indicates that the item or some variations of the item are most likely oversize or overweight, and may have additional shipping charges associated with the order. We will notify you of any additional charges that may apply and never charge you without your consent.

A number of factors come into play when determining how much the shipping charge will be. Things to consider are:

•Where is this item being shipped to?

•Are you located in a remote area?

•Would it be difficult for a single person to carry this package (like a postal carrier or courier)?

•Are you ordering multiples of this particular item (ex: 5 – 36″x48″ canvases rather than just one)?

We’ve seen shipping fees ranging anywhere from $12.00 – $300.00+ depending on what items are being shipped and to where. If you are hoping to know the shipping cost of an item before purchasing it, please contact our Customer Support Team for more information.

If you’re in the Lower Mainland of British Columbia, we can ship orders up to 48″x96″ (sometimes even bigger if it’s not too heavy) for a reasonable price. Or, you can pick up your order at one of our stores for free shipping.

But if you’re not local, shipping bigger packages is getting tougher.

You might have noticed that many of our bigger items are now only available to buy in-store or over the phone through our Customer Support Team. This is because shipping them is so expensive. We’d rather talk about the shipping costs before you buy to avoid any surprises.

If you’re still hoping to get an oversized item shipped to you, just let us know!

Paper is packaged flat, in-between two or more pieces of cardboard before being put into a box with the rest of your items. We do not roll sheets of paper as most papers will retain some curvature even once flattened.

Absolutely! We’ll do our best to help you out.

We’ve shipped orders to all sorts of places, from a lighthouse in British Columbia to Fogo Island in Newfoundland. We’ve never come across a postal code we couldn’t ship to. But there are some things we can’t ship, like really big items.

If you’re buying something really big, it’s best to be careful when you order it. Most couriers won’t deliver to a PO Box alone. If you don’t have a full street address and the item is too big for Canada Post to take, we might not be able to deliver it.

If you’re not sure if you can get the item you want, just give us a call at 1-800-663-6953 ext 1. We’ll be happy to help you out! 

Shipping times can differ depending on where the packages are headed, so I’ve included a link to our shipping page here. If you’ve already placed your order and have a tracking number, you can track your package and get an estimate delivery date.

Our Customer Support and Warehouse teams usually process orders within 2-3 business days after they’re placed. We ship from our warehouse in Burnaby, BC.

All orders are shipped in the quickest time possible. However, the shipment transit time can vary depending on the shipment level, you can always choose to pay for an upgraded faster service level from our list of shipping carriers during checkout.

We ship with Canada Post, Purolator, UPS, Danfoss.

If you prefer one company over the other, please relay your preference to our Customer Support Team over the phone or leave a comment in your online order upon checkout and we'll do our best to accomodate.

Yes, you can include special shipping instructions with your order! Simply leave a note in the comments section at checkout, or share your instructions with our Customer Support Team when placing your order over the phone. While we’ll do our best to relay these instructions to the shipping carrier, the final delivery decision is ultimately up to the driver. For example, if conditions aren’t suitable to follow a request like ‘leave on the doorstep,’ the driver may return the package to the depot to ensure its safety.

To add extra peace of mind, we also offer Route Shipping Protection at checkout. This optional service insures your shipment against loss, theft, or damage, as we are not liable for the order once it is in the hands of third-party carriers. We’re here to help and want to ensure your order arrives safely!

If your order hasn’t been shipped yet, we can absolutely help you remove an item! To make this process as quick and seamless as possible, please call our Customer Support Team directly. They’ll be able to assist you in real time and ensure your order is updated promptly.

Once an order has been shipped, unfortunately, changes can no longer be made, so we recommend reaching out as soon as possible. We’re here to help!

Please see our return policy

The following products are considered final sale and are not eligible for return or refund:

• Pens & Fineliners
• Markers
• Gift Cards
• Spray Paint
• Clearance Items (e.g., products in our 'Now or Never' section)
• Special Order Items
• Custom-Made Items (e.g., frames, prints, painting surfaces)
• "By-the-Foot" Items (e.g., canvas, linen, monofilament fabric)
• Pre-Buy Purchases
• Paper Purchased Below Our Recommended Minimum Quantity

That said, we understand unique circumstances can arise, and we assess all return and refund requests individually. If you’d like to discuss the possibility of a return, please contact our Customer Support Team or visit your nearest Opus retail location. We’re always happy to help where we can!