As a member of our Workshop Team, you will work cutting and building picture frames, stretched canvas, etc. to custom order, for all seven of our retail locations. You should have a positive attitude, strong organizational skills, and good ability to work independently, accurately, and carefully under moderate to tight deadlines, with a focus on quality. Ideally you should be comfortable with measuring, and simple fractions. Some power tool/light machinery experience is an asset, but individual training is provided. Comfortable in a production or workshop environment (can be loud and/or dusty, with repetitive tasks and standing for long periods of time). This is a full time position, Monday to Friday, at our production plant in Burnaby. Potential Duties and Responsibilities • Chop & join custom picture frames and stretcher bars • Stretching custom canvas, and digital prints on canvas • Cut custom mat, glass, & backing for picture framing • Inventory and warehouse duties (stocking, cycle counting, etc.) • Regular maintenance of the workspace, as well as the machinery • This position does occasionally require heavy lifting (up to 50lbs.) Preferred requirements, but not exclusive: • Comfortable with measuring in Imperial (fractional/decimal inches). • 2+ years experience with power tools/light machinery (staple gun, mitre saw, table saw, router, etc.) • Understanding of basic picture framing products and techniques • Computer skills Compensation • This is a full time level 2 position (starting wage $18.43), 40 hours per week • After the successful completion of a 3-month probationary period, staff receive medical and dental benefits, development opportunities, and participation in other benefits including discounts in-store on art supplies and framing. Please complete the form below to apply. - OR - Email your resume and cover letter with the subject line "[Your Name], Production Associate" to: Tristan Noone, tnoone@opusartsupplies.com About Opus Opus Art Supplies is a B.C. business that supplies local artists with the materials and tools for their creativity, for over 45 years. We are a creative community of diversity and inclusion, where artists, non-artists, and people of all types and ages are proud to work together.

Your opportunity at Opus: You’re not here to just tweak product listings — you’re here to build something better. You believe that a website isn’t just a storefront; it’s a living, evolving experience. You notice when a product doesn’t show up in search, when a sale banner isn’t triggering, or when a navigation label feels off — and you fix it fast. You thrive on clean data, smart systems, and an online journey that works as beautifully as it looks. We’re Opus Art Supplies — a creative company built by artists, for artists — and we’re looking for an Ecommerce Merchandising Specialist to help us shape the next generation of our digital storefront. This role is equal parts ecommerce operations, campaign execution, cross-functional coordination, and digital experience ownership. You'll work closely with our Growth & Ecommerce Marketing Manager to bring structure, clarity, and inspiration to the customer journey — from first click to final checkout. Meet your future team: You’ll join a close-knit team of creative and analytical markers. We bring that creative lens to every touchpoint — whether it’s our latest marketing campaign or new product drop. We value clarity, meticulousness, and a mindset that allows us to strive to improve with every iteration. We create campaigns that push the industry forward — and we obsess over getting the experience right. If you were in this role today, you’d be: Launching a new collection of watercolours by uploading and merchandising the product listings, photographing products, writing descriptions, and ensuring visibility across the site and point of sale. Setting up a member-exclusive sale and ensuring correct triggers for all membership types, while coordinating with retail to sync in-store offers Auditing a product category to improve conversion rate, based on PDP analytics and customer behavior Investigating a bug in the system preventing a product from displaying correctly, then working cross-departmentally to find the solution. Building an email campaign from scratch based on the communication calendar, and monitoring its success to improve next time. What you’ll be doing: Manage and structure products in Shopify — titles, collections, tags, variants, and imagery Use Rebuy to set up and refine cross-sells, upsells, and curated shopping logic Coordinate cross-departmentally to ensure product data (inventory, pricing, descriptions) syncs accurately from Acumatica Set up member offers, public promotions, and campaign pages according to our promotional calendar Audit and optimize collections, navigation, and search Track and interpret ecommerce KPIs using Shopify, Power BI, and Google Analytics Assist with campaign execution: stage collections, build landing pages, publish product-driven content Participate in UAT for theme changes, app integrations, and backend improvements Liaise with Purchasing, Retail, and Marketing to deliver a consistent and inspiring product experience across all touchpoints Build the occasional email campaign to promote a sale or product range according to our communication schedule. Are you our next Ecommerce Merchandising Specialist? You have 2–3 years experience in ecommerce operations, digital merchandising, or Shopify store management You’ve worked directly in Shopify, including theme and product setup You’re comfortable working with ERP systems (bonus if it’s Acumatica) and Excel/Google Sheets You’re analytical and love solving puzzles — you troubleshoot before you escalate You care about structure, flow, and how it feels to shop on a website You’re a great communicator and collaborator — especially cross-functionally Bonus if you have experience with Rebuy, HTML/CSS, or Shopify Liquid. Bonus if you care about art, artists, or storytelling — but curiosity and clarity matter most Why this role matters: This isn’t just a backend job. It’s a critical part of how we serve artists across Canada. You’ll help us make products more discoverable, campaigns more efficient, and the overall experience feel smooth and intentional. Your work will impact conversion, campaign performance, and how we show up as a trusted resource to creative professionals and art lovers alike. Compensation & Benefits A reasonable estimate of the pay range is CAD$39,000 – CAD$46,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, and education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that exceeds job requirements or who bring exceptional, directly transferable experience. Please note this reflects base pay only and does not include our full benefits program: Extended Health, Dental & Vision benefits (starting after 3 months) Staff Discounts on professional-grade art supplies Two Weeks Paid Vacation (with increases after years of service) Service Milestone Perks: birthday bonuses, travel credits, education reimbursements Additional Perks: Free espresso bar, and access to our in-house Marketing Art Studio equipped with the latest art materials Working at Opus We’re more than a retailer. Since 1974, we’ve supported artists through high-quality materials, education, and community connection. Our team includes artists, creatives, and operational thinkers who believe in building systems that work — not just for business, but for the people they serve. We’re scrappy, thoughtful, and always looking for the next opportunity to make things better. Equal Opportunity Opus Art Supplies is committed to creating a diverse and inclusive workplace. We value the unique experiences, voices, and perspectives of all individuals — regardless of race, gender, orientation, background, or ability. We welcome and encourage applications from anyone who wants to contribute to our creative community. Job Type: Full-time Pay: $39,000.00-$46,000.00 per year Benefits: Casual dress Company events Dental care Extended health care Flexible schedule On-site parking Paid time off RRSP match Store discount Vision care Schedule: Day shift Monday to Friday

Full-Time · $18.43/hr Location: Opus Art Supplies, 3162 Thunderbird Cr, Burnaby, BC V5A 3G4 Opus Art Supplies is looking for a detail-oriented, customer-focused individual to join our Customer Support & Fulfillment team. This hybrid role bridges customer service with hands-on fulfillment, ensuring artists across Canada receive outstanding support and the right products—picked, packed, and shipped with care. You’ll thrive in this role if you’re comfortable moving seamlessly between assisting customers and supporting warehouse operations. Key Responsibilities Customer Support Provide exceptional service by phone, email, and in-person. Assist with product inquiries, order updates, and case resolutions. Apply Opus’ CARE principles (Cultivate, Attention, Responsiveness, Empathy) to build trust and connection with artists and educators. Maintain accurate records of customer interactions and order adjustments. Order Fulfillment Accurately pick, pack, and prepare retail and B2B (educator) orders for shipment. Process returns and exchanges in collaboration with Customer Support and Fulfillment leaders. Handle shipping documentation, labeling, and carriers (Canada Post, couriers, freight). Report inventory errors or damaged/mis-shipped items to maintain order flow. Team & Process Support Act as a bridge between Customer Support and Fulfillment to ensure smooth coordination. Contribute to projects that improve efficiency and enhance the customer experience. Participate in staff training to build product knowledge and best practices. Requirements Experience in customer service and/or order fulfillment/logistics preferred. Ability to balance empathetic communication with focus and accuracy in operations. Strong organizational skills with attention to detail. Comfortable using computer systems for order entry, case management, and shipping. Physically able to stand, walk, and lift packages (up to ~50 lbs). Adaptable to shifting priorities in a fast-paced environment. Passion for art and supporting the arts community is an asset. Availability for full-time hours. What We Offer A supportive work environment that values creativity, teamwork, and growth. Opportunities to learn about fine art materials and connect with the arts community. Staff discounts on art supplies. Competitive hourly wage with room for advancement. How to Apply Please send your resume and cover letter to cbrick@opusartsupplies.com with the subject line: “Customer Support & Fulfillment Application” Opus Art Supplies is an Equal Opportunity Employer and encourages applications from all qualified individuals.