About Opus Art Supplies At Opus, our mission is to support, grow, and advance the visual arts in our community. We believe that creativity is universal, and our core beliefs are centered on the natural principles to Create, Connect, Grow, and Evolve. For more than 50 years, we have been proud to have artists serve artists with care. We are looking for a dedicated Retail Professional to join our flagship Granville Island location, managed by Store Manager Imogen Moffat. The Opportunity: As a Retail Professional , your primary goal is to ensure that every customer has a GREAT experience at Opus, directly supporting the store in reaching its daily sales goals. This role is designed for individuals who are passionate about art, enjoy engaging with the public, and thrive in a collaborative team environment. Key Responsibilities: Act as a foundational support system for the Leadership team, remaining fully versed in Quarterly themes and assisting with the needs of the day. Provide exceptional service by engaging with customers to find products, assisting with click-and-collect pick-ups, and explaining custom service options. Help maintain store operations by taking customer items to the Point of Sale (POS) or to their cars, replenishing displays, and keeping the store tidy. Operate the demo station and actively stock shelves during stock replenishments, events, and high sales volume days. Who We Are Looking For: We are looking for individuals who embody the profile of our ideal team member. You should be creative, trustworthy, cooperative, a good listener, organized, reliable, compassionate, and possess a sincere enthusiasm and willingness to learn. You will also be expected to practice our C.A.R.E. habits in all interactions: Cultivate: Continuously grow your product and art knowledge. Attention: Be an attentive communicator, paying close attention to customer needs and emotions. Responsiveness: Be proactive and thoughtful in providing solutions. Empathy: Listen with your eyes and heart to make sure customers feel understood and valued. Compensation & Schedule: Hourly Wage: $18.30 Schedule: You will be scheduled strategically on days with stock replenishments, special events, break coverage, and high-traffic periods. What We Offer Upon successful completion of your 3-month probationary period, you will be eligible for our comprehensive benefits package, which includes: Extended Health and Dental coverage (Canada Life Insurance / Pacific Blue Cross). Paid Vacation starting at two weeks (4% of gross wages) and increasing with tenure. A $300 annual Personal Development Allowance for courses outside of Opus (e.g., painting, pottery, yoga). Generous Staff Discounts on products and services for your personal use. Participation in the RRSP Payroll Deduction Program (with an additional 10% company contribution after 5 years of service). Long-term Recognition Awards starting at $500 after 5 years. How to Apply: Please submit your resume and a brief cover letter outlining your creative background and why you would be a great fit for our Granville Island team.

OPUS ART SUPPLIES: CUSTOMER EXPERIENCE PROFESSIONAL Location: Victoria, B.C. Type: Full-Time (32-40 hrs/wk) Pay: $19.30/hr + Incentives Start Date: Immediate (3-month probationary training period) ABOUT OPUS ART SUPPLIES At Opus, our mission is to support, grow, and advance the visual arts in our community. We believe that creativity is universal, and our core beliefs are centered on the natural principles to Create, Connect, Grow, and Evolve. We pride ourselves on building lasting relationships with our customers and creating a culture where our team can flourish. You will begin your journey as a Customer Experience Professional, undergoing our comprehensive 30 to 45 day initial training program to master our operations, systems, and Customer C.A.R.E. best practices. THE ROLE Ensure that all customers have a GREAT experience at Opus and support the team in reaching daily sales goals. We're looking for a positive, resourceful, and customer-focused team player who loves helping people and is excited by the world of art supplies. The ideal person is naturally curious about customers - you enjoy asking questions, listening to what someone is trying to create, and helping them find the right supplies to bring their ideas to life. You're also a problem solver and troubleshooter, able to think creatively when a customer isn't quite sure what they need or when there's a challenge to figure out. YOU'LL BE A GREAT FIT IF YOU ARE - Positive and welcoming - you genuinely enjoy connecting with people and creating a great customer experience. - Curious - you ask questions and take the time to understand what each customer is looking for. - Resourceful - you can think on your feet, troubleshoot challenges, and find solutions when the answer isn't immediately obvious. - Self-motivated - you see what needs to be done and take initiative without always being asked. - A team player - you communicate well, support your coworkers, and contribute to a positive team environment. - Excited about art supplies - you're interested in learning about different materials, tools, and techniques, and enjoy sharing that knowledge with customers. - A problem solver - you love helping customers figure out which products will work best for their project, experience level, and budget. WHAT YOU'LL DO You'll be one of the friendly faces helping customers navigate our selection of art supplies. You'll listen to their ideas, ask thoughtful questions, make recommendations, and help troubleshoot when they're not sure what they need. You'll also help keep the store organized, learn about new products, share your knowledge with the team, and pitch in wherever needed to create a welcoming and inspiring environment. Most importantly, we're looking for someone who loves helping people and loves learning. You don't need to know everything about art supplies on day one - we're looking for someone who is curious, enthusiastic, willing to learn, and excited to become a resource for our customers.

About Opus Art Supplies For more than 50 years, artists have served artists at Opus. We're Canadian-owned and independent, and our mission is to support, grow, and advance the visual arts in our community. Everything we do comes back to four principles: Create, Connect, Grow, Evolve. The Role You are the voice of the Opus online store — the first person an artist reaches when they need help choosing a surface, tracking a custom frame, or understanding what their membership actually gets them. This role suits someone who knows materials, enjoys the consultative side of retail, and finds satisfaction in a well-handled order. If you have a creative practice of your own, even better. What You'll Do Be ready at 8:00 AM across chat, email, phone, and app. Manage orders end to end — placement through delivery — and keep financial records accurate for month-end reporting. Guide artists Give consultative, personalized recommendations. Share the demos, articles, and videos that answer the real question behind the question. Introduce artists to Opus Memberships and show current members the benefits that fit their practice: cashback on the materials they use most, advance notice on new products, and marketing that's actually relevant to what they make. Know the products Draw on staff training, your own experience, and our product knowledge to make tailored recommendations. Support custom services from first consultation through to finished order and ready-made selections. Flag cross-sell opportunities and work with marketing to keep product descriptions and images correct. Support the team Take daily priorities from the Customer Experience Coordinator. Direct inquiries to the right department, coordinate breaks around customer volume, and stay aware of stock levels. Team leads may hold keys when the Store Manager or Coordinator is away. What Success Looks Like Daily sales goals met or exceeded Every customer interaction answered within 24 hours Chats answered within one minute Every phone call picked up Strong membership sign-up rates among new customers Who We're Looking For You're trustworthy, organized, and reliable. You listen well, cooperate easily, and want to keep learning. You care about the arts community and want to be part of it. You'll practise our C.A.R.E. habits in every interaction: Cultivate — Deepen your product knowledge continuously so your recommendations carry real weight across every channel. Attention — Watch the details. Order notes, preferences, inventory levels. Every message should be precise and personal. Responsiveness — Be the reliable voice of Opus. Timely on chat, email, and phone, from first click to delivery. Empathy — Behind every order is someone making something — framing a piece, choosing a gift, starting a practice. Treat each interaction as a chance to build a connection. What We Offer After a three-month probationary period: Extended health and dental coverage (Canada Life) Paid vacation starting at two weeks (4% of gross wages), increasing with tenure $300 annual Personal Development Allowance after one year — for courses outside Opus: painting, pottery, yoga, whatever grows your practice Generous staff discounts on products and services RRSP Payroll Deduction Program, with a 10% company contribution after five years Long-term Recognition Awards starting at $500 after five years How to Apply Send your resume and a short cover letter telling us about your experience and why you'd be a good fit for the Opus eCommerce team.