We’re Taking Steps to Re-Opening Our StoresMay 14, 2020
UPDATE AS OF MAY 14th 2020
We at Opus are so pleased that British Columbians have slowed the curve of COVID-19 – and that we did it together. We are saddened by the people that we lost to this pandemic and know there is still a long way to go before we are through this. We are committed to doing our part to maintain the health and safety of you, our customers, and our staff.
Our team at Opus would like to share our gratitude for being able to support and serve you and all the people in our creative community during these very difficult times.
Our dedicated Opus team has worked hard to provide the art supplies you need through our online store as well as our Call or Click & Collect services as safely as possible. You have been very patient with us and we are thankful to have been able to support you with the spirit and joy that art brings to our communities.
STEPS TO RE-OPENING OUR STORES IN THE COMING WEEKS:
First, we want you to know that our online store, as well as our Call or Click & Collect, will continue. We have heard from a number of you that these services have been important to your health and safety, and in light of this, will continue to offer to prepare your order for you to pick up at our stores.
In preparation for our stores’ re-opening on May 19th, we are working to ensure that all of the health and safety measures recommended by the government are in place, including:
- All Opus staff will be provided with personal protective equipment including face masks, hand sanitizer and cleaning supplies
- Protective plexiglass partitions have been installed at every Opus checkout station
- All counters, surfaces, door handles, point of sale machines and other high-touch areas will be cleaned after each customer interaction
- All products for sale will be handled by Opus Staff only, and if handled by a customer, items will be sanitized before being returned to stock
- At the end of every day, we will do a thorough cleaning of our stores
During this first phase of our re-opening, we will open the front area of our stores* only, offering Counter Service. We will serve you at the counter, assisting you with your order and any questions you may have. Our staff will gather the products you require, or if you wish to see a selection of items, they will bring products to you at the counter to show. We will also continue to offer our Call & Collect service.
*Opus Harbour Centre will re-open on June 1st
Beginning May 19th, we will introduce a separate Call or Click & Collect Pick-Up area for those customers who have phoned in their orders or ordered Click & Collect purchases online. This will help speed up your pick up and create a traffic flow that is conducive to social distancing practices.
In the weeks that follow, we will work towards opening our store aisles to a limited number of shoppers.
Our Marketing and Purchasing teams, along with the Warehouse team, are working hard to ensure we meet your needs and to support our creative community to help keep you inspired, educated and engaged.
We appreciate, in advance, your patience as we navigate our way through this in as safe a way as possible for us all.
Thank you again. We are happy to partner with each of you in a smooth and safe re-opening of our stores, knowing that ‘we are in this together’.
President & CEO
Opus Art Supplies