Fulfillment Professional
About Opus Art Supplies At Opus, our mission is to support, grow, and advance the visual arts in our community. We believe that creativity is universal, and our core beliefs are centered on the natural principles to Create, Connect, Grow, and Evolve. For more than 50 years, we have been proud to have artists serve artists with care.
We are looking for a dedicated Fulfillment Professional to join our Online Store at our Head Office location in Burnaby, managed by eCommerce & Customer Experience Manager Erika Gascon.

Goal
As a Fulfilment Professional, your primary goal is to ensure that every customer has a GREAT experience shopping on our Opus Online Store. This role is perfect for someone who is passionate about the visual arts and has a knack for logistics. We are looking for an organized, proactive team player who understands that every package is a connection with an artist and is eager to drive our online store’s success.
Accuracy, efficiency, and a personal touch at every step of the fulfillment process builds our customer base. If you enjoy being precise, mastering order management systems, and finding satisfaction in creating meaningful, personalized experiences for artists through careful, timely fulfillment, you will succeed in this position. This, in turn, will directly drive our retail sales goals, build our membership program, and create repeat business.
Results: Store daily sales goals are met or exceeded; all customer orders are shipped within 1 business day.

Key Responsibilities
Order Processing: Picking, packing, and shipping of all online and phone orders accurately.
System Proficiency: Utilizing software systems to ensure orders are picked accurately, packed appropriately, and shipped within 1 business day.
Customer Engagement: Providing personalized customer engagement with postcards and email tracking at each stage of the fulfilment process.
Promotions: Ensuring all customers that qualify for promotions, GWP (Gifts with Purchase), and Gifts receive them with their order.
Product Knowledge: Packaging and labeling products appropriately based on a good understanding of the items Opus sells.
Team Collaboration: Sharing knowledge gained from staff training, personal product knowledge, and Opus website features with the team.
Inventory Management: Communicating any stock-on-hand discrepancies impacting delivery times to the Customer Fulfilment Coordinator.
Process Improvement: Identifying bottlenecks or inefficiencies and suggesting improvements to increase speed, accuracy, and the customer experience.
Financial Hygiene: Maintaining strong, timely, and accurate financial records to facilitate the month-end close.

Who We Are Looking For
The ideal team member is trustworthy, cooperative, a good listener, organized, reliable, compassionate, and possesses a sincere enthusiasm and willingness to learn.
You will also be expected to practice our C.A.R.E. habits in all interactions:
Cultivate: Continuously grow your product knowledge to ensure every item is packed with care, labeled correctly, and protected for its journey.
Attention: Be an attentive packer, paying attention to order notes, special requests, and ensuring every promotion, gift with purchase, and thoughtful touch is included accurately.
Responsiveness: Be proactive and efficient in our workflows, ensuring all orders are picked, packed, and shipped within our 1 business day goal.
Empathy: Listening with your “eyes and heart” by treating every package as a creative gift; understanding that for many of our customers, the unboxing moment is a special connective moment to Opus.

Compensation & Schedule
Weekly Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Hourly Wage: $20.75

What We Offer
Upon successful completion of your 3-month probationary period, you will be eligible for our comprehensive benefits package, which includes:
Extended Health and Dental coverage (Canada Life Insurance).
Paid Vacation starting at two weeks (4% of gross wages) and increasing with tenure.
After 1 year: A $300 annual Personal Development Allowance for courses outside of Opus (e.g., painting, pottery, yoga).
Generous Staff Discounts on products and services for your personal use.
Participation in the RRSP Payroll Deduction Program (with an additional 10% company contribution after 5 years of service).
Long-term Recognition Awards starting at $500 after 5 years.

How to Apply
Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for our eCommerce team at Opus Art Supplies.