About Opus Art Supplies At Opus, our mission is to support, grow, and advance the visual arts in our community. We believe that creativity is universal, and our core beliefs are centered on the natural principles to Create, Connect, Grow, and Evolve. For more than 50 years, we have been proud to have artists serve artists with care. We are looking for a dedicated Retail Professional to join our flagship Granville Island location, managed by Store Manager Imogen Moffat. The Opportunity: As a Retail Professional , your primary goal is to ensure that every customer has a GREAT experience at Opus, directly supporting the store in reaching its daily sales goals. This role is designed for individuals who are passionate about art, enjoy engaging with the public, and thrive in a collaborative team environment. Key Responsibilities: Act as a foundational support system for the Leadership team, remaining fully versed in Quarterly themes and assisting with the needs of the day. Provide exceptional service by engaging with customers to find products, assisting with click-and-collect pick-ups, and explaining custom service options. Help maintain store operations by taking customer items to the Point of Sale (POS) or to their cars, replenishing displays, and keeping the store tidy. Operate the demo station and actively stock shelves during stock replenishments, events, and high sales volume days. Who We Are Looking For: We are looking for individuals who embody the profile of our ideal team member. You should be creative, trustworthy, cooperative, a good listener, organized, reliable, compassionate, and possess a sincere enthusiasm and willingness to learn. You will also be expected to practice our C.A.R.E. habits in all interactions: Cultivate: Continuously grow your product and art knowledge. Attention: Be an attentive communicator, paying close attention to customer needs and emotions. Responsiveness: Be proactive and thoughtful in providing solutions. Empathy: Listen with your eyes and heart to make sure customers feel understood and valued. Compensation & Schedule: Hourly Wage: $18.30 Schedule: You will be scheduled strategically on days with stock replenishments, special events, break coverage, and high-traffic periods. What We Offer Upon successful completion of your 3-month probationary period, you will be eligible for our comprehensive benefits package, which includes: Extended Health and Dental coverage (Canada Life Insurance / Pacific Blue Cross). Paid Vacation starting at two weeks (4% of gross wages) and increasing with tenure. A $300 annual Personal Development Allowance for courses outside of Opus (e.g., painting, pottery, yoga). Generous Staff Discounts on products and services for your personal use. Participation in the RRSP Payroll Deduction Program (with an additional 10% company contribution after 5 years of service). Long-term Recognition Awards starting at $500 after 5 years. How to Apply: Please submit your resume and a brief cover letter outlining your creative background and why you would be a great fit for our Granville Island team.

Job Title: Customer Experience Coordinator Location: Opus Art Supplies – Langley Employment Type: Full-Time Start Date: Immediate (3-month probationary training period) About Opus Art Supplies At Opus, our mission is to support, grow, and advance the visual arts in our community. We believe that creativity is universal, and our core beliefs are centered on the natural principles to Create, Connect, Grow, and Evolve. We pride ourselves on building lasting relationships with our customers and creating a culture where our team can flourish. The Opportunity: We are looking for a driven, community-minded leader to join our Langley team. This is a unique opportunity designed as a transitional leadership role. You will begin your journey as a Customer Experience Coordinator, undergoing our comprehensive 30 to 45-day initial training program to master our operations, systems, and Customer C.A.R.E. best practices. Customer Experience Coordinator Compensation: $22.12 per hour, plus eligibility for monthly sales incentives. Hours: 40 hours a week, either Tuesday to Saturday or Sunday to Thursday. Your Focus: Act as the right hand to the current Managers, leading the customer experience on the shop floor. Key Responsibilities: Manage the day-to-day running of the store, including daily cash reconciliation,and Stock on Hand requirements. Provide 1-to-1 coaching, support, and positive reinforcement to the Customer Experience Team using the Opus C.A.R.E. Guide. Consult on staff scheduling to maximize engagement and ensure tasks like click-and-collect pick-ups and store maintenance are completed. Support the team in reaching daily sales goals (averaging 1000−1500 per staff member) while keeping labour costs between 14% and 18%