Politique de confidentialité

Last updated: March 11, 2026

At Opus Art Supplies, we value trust, transparency, and respect for your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, make a purchase, sign up for emails or SMS, register for an event, contact us, or otherwise interact with us.

This policy is intended to be clear and accessible. If you have questions about how we handle your personal information, please contact us using the details at the end of this policy.

1. Scope of this Policy

This Privacy Policy applies to personal information collected by Opus Art Supplies through our website, online store, customer service channels, events, and related services.

In this policy, “personal information” generally means information about an identifiable individual, such as a name, email address, mailing address, phone number, order history, or online identifiers associated with your use of our website.

This policy does not apply to third-party websites, platforms, or services that may be linked from our website or used in connection with our services. Those third parties have their own privacy practices and policies.

2. What We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Information You Provide Directly

  • Contact information: such as your name, email address, phone number, billing address, and shipping address. If you choose to opt in to SMS marketing or transactional text messages, we may also collect and use your phone number to send order updates, cart reminders, promotional messages, event reminders, and other text communications you have agreed to receive.
  • Account information: such as login credentials and preferences.
  • Order and transaction information: such as items purchased, order history, shipping selections, and related customer service records.
  • Payment-related information: needed to process purchases through our payment providers.
  • Information you provide when you contact us: submit a form, enter a contest, register for an event, write a review, or otherwise communicate with us.
  • Marketing preferences: including your email and SMS subscription choices and records of consent where required.

Information Collected Automatically

  • Device and browser information: to help us optimize website performance and usability.
  • IP address and general location: inferred from your IP address.
  • Website activity and usage information: such as pages viewed, time spent on pages, referring pages, clicks, scroll activity, and similar interaction data.
  • Cookies, pixels, tags, and similar tracking technologies: used to operate our website, remember your preferences, understand site traffic, measure campaign performance, and improve your experience. These technologies may also be used to support features such as abandoned cart reminders, including SMS reminders where you have provided your phone number and consented to receive them.

3. How We Collect Personal Information

We collect personal information:

  • directly from you
  • automatically through your use of our website and services
  • from service providers and platform partners that support our store, payments, analytics, marketing, fraud prevention, and operations

We may combine information collected from different sources where permitted by law.

4. Why We Use Personal Information

We use personal information for purposes such as:

  • providing our products and services
  • processing and delivering orders
  • communicating with you about orders, service updates, event registrations, or customer service matters
  • sending updates about purchases and promotions
  • if you opt in to SMS, using your phone number to send transactional text messages such as order updates and cart reminders, as well as marketing text messages such as promotions, sales, product news, and event reminders, in accordance with your preferences and applicable law
  • maintaining and managing your account
  • sending marketing emails or SMS where you have consented or where otherwise permitted by law
  • personalizing your experience with our website, communications, and offers
  • analyzing and improving our website, products, services, events, and customer experience
  • detecting, investigating, and helping prevent fraud, abuse, security incidents, and other unauthorized activity
  • meeting legal, regulatory, tax, accounting, recordkeeping, and contractual requirements

5. Consent

By providing personal information to us or using our services, you consent to our collection, use, and disclosure of that information for the purposes described in this policy, except where otherwise permitted or required by law.

You may withdraw consent in some cases, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products, services, account features, marketing communications, or event-related communications.

For marketing emails and text messages, we seek consent in accordance with applicable law.

6. Marketing Communications

If you opt in, we may send you promotional emails or SMS about products, services, events, offers, reminders, and news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. You can opt out of SMS by following the instructions in the message or contacting us. Opting out of marketing communications will not affect transactional or service-related messages, such as order confirmations, shipping notices, or event registration confirmations.

7. Cookies, Analytics, and Similar Technologies

We use cookies, pixels, tags, session replay tools, and similar technologies to operate our website, remember your preferences, understand site traffic, measure campaign performance, and improve the customer experience.

These technologies may collect information such as browser type, device identifiers, IP address, page views, clicks, session activity, and referring URLs. Some tools may help us understand how visitors navigate pages, where issues occur, and how our site can be improved.

We may also use cookies and similar technologies to help identify when a customer has placed items in their cart and left the site without completing checkout. This information may be used to support abandoned cart reminders, including text messages where you have provided your phone number and consented to receive SMS communications.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality.

8. Service Providers and Third-Party Tools

We share personal information with trusted service providers that help us operate our business and deliver our services. Depending on the tools we use at a given time, these providers may support functions such as ecommerce hosting, payment processing, shipping, analytics, heatmaps and session replay, email marketing, SMS marketing, fraud prevention, customer support, and advertising measurement.

Examples may include:

  • ecommerce and store infrastructure providers
  • analytics providers such as Google Analytics
  • customer experience tools such as Microsoft Clarity
  • email marketing providers such as Klaviyo
  • SMS providers such as Postscript

We do not authorize these service providers to use your personal information for their own unrelated purposes. They are permitted to access and process information only as needed to provide services to us, subject to contractual and other safeguards.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors and service providers that help us deliver our text messaging program.

9. SMS Program

If you choose to opt in to receive SMS messages from us, we may send you transactional and marketing text messages depending on the permissions you provide.

Transactional SMS may include messages such as order confirmations, shipping updates, event reminders, account-related notices, and cart reminders.

Marketing SMS may include messages such as promotions, sales, product launches, special offers, and other marketing content.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier or plan. You can opt out of marketing SMS at any time by following the unsubscribe instructions in the message or contacting us directly.

Consent to receive SMS messages is not a condition of purchase.

10. International Processing

Some of our service providers may store or process personal information outside of British Columbia or outside of Canada, including in the United States or other jurisdictions. When this happens, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.

11. When We May Disclose Personal Information

  • to service providers that help us operate our business
  • to payment processors, shipping partners, and technology providers as needed to fulfill orders and provide services
  • where required or permitted by law, regulation, court order, or legal process
  • to protect our rights, property, website, customers, staff, or business operations
  • as part of a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable legal requirements

12. Security

We use administrative, technical, and physical safeguards that are appropriate to the sensitivity of the personal information in our custody or control. These measures are designed to help protect against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide services, maintain records, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we will securely delete, anonymize, or destroy it as appropriate.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • request access to the personal information we hold about you
  • request correction of inaccurate or incomplete personal information
  • withdraw consent, where processing is based on consent
  • opt out of marketing emails or SMS
  • ask questions about our privacy practices

If you would like to make a privacy request, please contact us using the information below. We may need to verify your identity before responding.

15. Children’s Privacy

Our website and services are not directed to young children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information inappropriately, please contact us.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or operational needs. When we do, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after an update will be subject to the revised policy, to the extent permitted by law.

17. Contact Us

If you have questions, want to access or correct your personal information, or would like to make a privacy complaint, please contact us:

Privacy Officer
Opus Art Supplies
Email: info@opusartsupplies.com
General inquiries: sales@opusartsupplies.com

Mail:
Opus Art Supplies
3162 Thunderbird Crescent
Burnaby, BC V5A 3G4
Canada