Shipping and Order Tracking

Our Customer Support Team ships creativity all across Canada!
Orders for delivery can be placed via our online store or by phone at 1-800-663-6953 ext 1.

Opus Holiday Delivery Schedule – 2020

We understand the importance of receiving your parcels in time for the upcoming holiday season. To help increase the likelihood of the delivery arriving before December 25th, 2020, we ask that our customers please keep the following delivery deadlines in mind:

 

National

(for orders being shipped across country)

Regional

(for orders being shipped within British Columbia and Alberta)

Local

(for orders being shipped within the Lower Mainland in British Columbia)

Opus Holiday Order Deadlines Friday, Dec.4th, 2020 Friday, Dec.11th, 2020 Wednesday, Dec.16th, 2020

 

Please note: The deadlines above were set based on Canada Posts’ regular parcel delivery schedule for the holiday season notated here. Given the increased volume of online orders being processed this year, we cannot guarantee that your order will arrive before Christmas however our goal is to ship as many orders as we can within this time-frame. If you are within the Lower Mainland in British Columbia, we recommend having your online order sent to a store for pick-up via our Click & Collect service upon checkout.

Estimated Shipping Times (business days)

BC – AB SK – MB – YT ON – QC NB – NS – PEI NL – NT – NU
Standard Processing Time order fulfilment & packaging 5 5 5 5 5
Average Shipping Time* based on postal service 2–3* 3–4* 4–5* 5–6* 5–7*
Average TOTAL* 7–8* 8–9* 9–10* 10–11* 10–12*

 

*Please note that the average processing & shipping times stated above can be susceptible to minor changes during heavier influxes of orders throughout the year. Should we be significantly impacted by the volume of orders being processed (ex: the holiday periods and various promotional seasons) we’ll be sure to update our information accordingly to ensure our customers stay in the loop. If you wish to know the status of your order you may contact our Customer Support Team through sales@opusartsupplies.com or by calling 1-800-663-6953 ext. 1.

If you wish to have your order processed faster than our standard turnaround time there are RUSH OPTIONS available upon request for additional fees. We may not be able to accommodate rushes during major holiday seasons due to processing limitations.

Our Customer Support and Warehouse teams operate Monday – Friday from 8:30am – 4:30pm with shipments leaving our warehouse between 2pm-3pm every afternoon. 

Deliveries can be expected to arrive between Monday to Friday (with exception of stat holidays) by commercial couriers. We are unable to specify a specific time of day for deliveries but generally they arrive between normal business hours of 9 am to 5 pm.

Note: At this time, courier companies and the postal service are continuing to enforce their contactless delivery to ensure the safety of their employees and the parcel recipients. As a result, the “Signature Required” request is unavailable until further notice. We recommend keeping a close watch on your shipment via the tracking numbers to ensure your package arrives to you safely. Tracking number are automatically sent to the email address associated with the order. If the driver is not comfortable leaving the parcel(s) at your doorstep a “notice of delivery” tag will be left near your mailbox to notify you of where and when you can pick up your parcel.

Please note that Opus Art Supplies is not responsible for lost or stolen packages. With that said, our Customer Support Team can assist in gathering information to help track down any missing parcels. As an alternative to delivery, we can ship your order to one of our stores, free of additional charges.

 

Opus Standard Shipping Rates – Based on Order Value

BC – AB

Order Value (before taxes) Shipping Fee (before taxes)
$00.00–$49.99 $15.00
$50.00 and up FREE**

SK – MB – YT

Order Value (before taxes) Shipping Fee (before taxes)
$00.00–$99.99 $18.00
$100.00 and up FREE**

ON – QC – NL – NB – NS – PEI – NT – NU

Order Value (before taxes) Shipping Fee (before taxes)
$00.00–$149.99 $20.00
$150.00 and up FREE**

 

All orders ship from our Cornett warehouse located in Vancouver, BC. We are only able to ship within Canada.

A/R Credit Account Holders:

All credit account holders are charged actual shipping rates. For more information regarding actual shipping or to request a quote please contact our Customer Support Team located at Opus Cornett.

Extra Shipping Fees:

Our team does their best to provide shipping options that will serve our customers nation-wide. With that said, there are areas throughout the country that are difficult to access and are therefore deemed remote by Canada Post. Shipments going to these destinations will be charged actual shipping rates rather than a flat rate. Should you make your purchase over the phone or through our online store our team will contact you with a shipping quote prior to finalizing your order. Shipping charges and delivery times may vary depending on your location.

Remote areas can typically be identified by postal codes containing more than one “0”, but this is not always the case. Freight carriers often add extra surcharges for service to certain areas outside of major centers.

**Oversized and/or overweight items will have additional charges associated with the shipment and as a result, we require further payment before finalizing. Please expect an email or phone call within 2-4 business days from the time you placed your order in which our staff will notify you of the oversize shipping charge for your order. From there you can decide whether or not you would like to finalize the shipment, change the delivery to a pick-up, or remove the items in question off the order.

Oversized = Items that are 30″x36″ or larger

Overweight = 66 lbs or more (Only applicable to orders that contain a single box weighing over 66lbs such as a large easel or printing press; our packers will ensure orders containing a large variety of products are dispersed evenly to avoid overweight charges whenever possible)

All oversized and/or overweight items susceptible to extra charges are indicated as such online by the following icon (pictured to the right).

Backordered / Out of Stock Items

Should there be anything out of stock company wide at the time of placing your order we will be sure to notify you via phone or email within 1–2 business days.

All in stock items will be delivered within our average processing and shipping times. Backordered items will be shipped as they arrive from our distributors at no additional cost.

Shipping Exceptions:

Due to likelihood of damage during shipping and/or significant oversize charges, we recommend calling our Customer Support Team to inquire about ordering the following items:

  • Painting surfaces larger than 30″ x 36″ (ex: canvas, cradled panels, and watercolour paper)
  • Framing materials larger than 30″ x 36″ (ex: foamcore, coroplast, corrugated cardboard, matboard)
  • Large Easels and Tables (ex: the Big Sky Multi-Angle Easel or the Jack Richeson Santa Fe II Easel)
  • Hazardous Materials such as spray paint, spray varnish and solvents. These items can only be shipped by ground.
  • Plaster Sculptures
  • Paper, foamcore, coroplast, corrugated carboard, and matboard in quantities under 10 sheets. Please ask about our extra/reinforced packaging options should you wish to purchase less than 10 sheets or the recommended minimum. Finalized purchases for fragile items under the recommended quantity will be final sale. 

As an alternative to shipping, our Customer Support Team can arrange for prepaid pickup at any of our retail locations.

Tracking:

For parcels sent by Canada Post, Purolator, or UPS, you will receive an email directly from the carrier once your order has left our warehouse. It will contain your tracking number and a link to a page on their website that either contains your tracking information or where you can enter your tracking number for details. We can also manually email you tracking numbers upon request.