Shipping and Order Tracking

Our National Mail Order Service team ships creativity all across Canada!
Orders for delivery can be placed via our online store or by phone at 1-800-663-6953 ext 1.

Standard Shipping Rates
A/R Credit Account Holders
Extra Shipping Fees
Oversize or Overweight Items
Estimated Shipping Times
Backordered / Out of Stock Items
Shipping Exceptions
Special Order Items
Tracking
Carriers
Payment

Standard Shipping Rates:

BC – AB

Order Value (before taxes) Shipping Fee (before taxes)
$00.00–$74.99 $15.00
$75.00 and up FREE**

SK – MB – YT

Order Value (before taxes) Shipping Fee (before taxes)
$00.00–$99.99 $18.00
$100.00 and up FREE**

ON* – QC* – NL – NB – NS – PEI – NT – NU

Order Value (before taxes) Shipping Fee (before taxes)
$00.00–$149.99 $20.00
$150.00 and up FREE**

 

All orders ship from our warehouse location in Vancouver, BC. We are only able to ship within Canada.

A/R Credit Account Holders:

All credit account holders are charged actual shipping rates. For more information or to request a quote please contact our National Mail Order service.

Extra Shipping Fees:

Some northern areas of ON* and QC*, and any other areas deemed remote by Canada Post will be charged actual shipping rates. Once your order is processed we will contact you with a shipping quote for authorization. Shipping charges and delivery times may vary depending on your location.

Remote areas can typically be identified by postal codes containing more than one “0”, but this is not always the case. Freight carriers often add extra surcharges for service to certain areas outside of major centers.

**Oversized or overweight items will have additional charges applied. You will be contacted within 2 business days with a shipping quote for authorization.

Oversized = 38″ or larger
Overweight = 66 lbs or more.
All oversized items susceptible to extra charges are labeled as such on the items online (pictured right).

Estimated Shipping Times (business days)

BC – AB SK – MB – YT ON* – QC* NB – NS – PEI NL – NT – NU
Processing Time 3–5 3–5 3–5 3–5 3–5
Average Ship Time 2–3 3–4 4–5 5–6 5–7
Average TOTAL 5–9 6–9 7–10 8–11 8–12

Please note that these are average processing times that can be susceptible to change during holiday periods and various promotional seasons. For this reason, we cannot guarantee these times during those dates.

If you require your order before a specified date there are RUSH OPTIONS available upon request for additional fees. We are unable to accommodate rushes during major holiday seasons.

All deliveries happen between Monday to Friday (with exception of stat holidays) by commercial couriers. We are unable to specify a specific time of day for deliveries but generally they arrive between normal business hours of 9 am to 5 pm.

Unless a “Signature Required” is requested upon ordering, it is up to the driver’s discretion whether it is deemed safe to leave the parcel(s) at your address. If the driver is not comfortable leaving the parcel(s) a notice of delivery tag will be left near your mailbox to notify you of where you can pick up your parcel.

Backordered / Out of Stock Items

Should there be anything out of stock company wide at the time of placing your order we will be sure to notify you via phone or email within 1–2 business days.

All in stock items will be delivered within our average processing and shipping times. Backordered items will be shipped as they arrive from our distributors at no additional cost.

Shipping Exceptions:

Due to various limitations and risk during shipping, the following items are either not available for shipping or are deemed final sale upon ordering.

As an alternative to shipping, our National Mail Order Service can arrange for prepaid pickup at any of our retail locations.

  • Frames with glass.
    Please see our range of pre-made frames using Plexi Glass!
  • Canvases larger than 30″ × 40″
  • 48″ × 96″ sheets of cardboard / foamcore / coroplast
  • Hazardous Materials such as spray paint, spray varnish and solvents.
    These can only be shipped by ground.
  • Plaster Sculptures
  • Paper, foamcore, and matboard in quantities under 10 sheets.
    Please ask about our extra packaging options available for additional fees if purchasing less than 10 sheets.

Special Order Item:

Special order Item Icon

Special Orders can take up to approximately 4–8 weeks for delivery. Our customer service staff will be able to give you an estimated time of arrival for your order at the time your Special Order is placed.
Special Order Items are denoted with an icon online, pictured right.

Tracking:

For parcels sent by Canada Post, Purolator, or UPS, you will receive an email directly from the carrier once your order has left our warehouse. It will contain your tracking number and a link to a page on their website that either contains your tracking information or where you can enter your tracking number for details. We can also manually email you tracking numbers upon request.

Carriers:

The majority of our orders are shipped via Canada Post Expedited Parcel or courier. If you prefer an alternate carrier for your package, please contact our National Mail Order Service to place your order and discuss available options for your location.

Payment:

We accept Canadian issued Visa and Mastercard, as well as Visa Debit cards for all orders placed with our National Mail Order Service. Contact us for more information.