Shipping & Order Tracking

Our Customer Support Team ships creativity all across Canada!
Orders for delivery can be placed via our online store or by phone at 1-800-663-6953 ext 1.

 

Estimated Shipping Times (business days)

UPDATE (as of Feb.16th, 2021): Unforeseen programming issues that came to light over the last week have yet to me remedied and as a result, we are experiencing a delay in shipments leaving our Cornett Warehouse.

Currently, our processing time is floating between 10-11 business days. Please know that we are working to fix this issue and should have it resolved shortly! Thank you for your patience and understanding. Should you have any questions or concerns, please reach out to us at 1-800-663-6953 ext 1. 

BC – AB SK – MB – YT ON – QC NB – NS – PEI NL – NT – NU
Standard Processing Time order fulfillment & packaging 7* 7* 7* 7* 7*
Average Shipping Time* based on postal service 2–3* 3–4* 4–5* 5–6* 5–7*
Average TOTAL* 9-10* 10-11* 11-12* 12-13* 12-14*

 

*Please note that the average processing & shipping times stated above can be susceptible to minor changes during heavier influxes of orders throughout the year. Should we be significantly impacted by the volume of orders being processed (ex: the holiday periods and various promotional seasons) we’ll be sure to update our information accordingly to ensure our customers stay in the loop. If you wish to know the status of your order you may contact our Customer Support Team through sales@opusartsupplies.com or by calling 1-800-663-6953 ext. 1.

If you wish to have your order processed faster than our standard turnaround time there are RUSH OPTIONS available upon request for additional fees. We may not be able to accommodate rushes during major holiday seasons due to processing limitations.

Our Customer Support and Warehouse teams operate Monday – Friday from 8:30am – 4:30pm with shipments leaving our warehouse between 2pm-3pm every afternoon. 

Deliveries can be expected to arrive between Monday to Friday (with exception of stat holidays) by commercial couriers. We are unable to specify a specific time of day for deliveries but generally they arrive between normal business hours of 9 am to 5 pm.

Note: At this time, courier companies and the postal service are continuing to enforce their contactless delivery to ensure the safety of their employees and the parcel recipients. As a result, the “Signature Required” request is unavailable until further notice. We recommend keeping a close watch on your shipment via the tracking numbers to ensure your package arrives to you safely. Tracking number are automatically sent to the email address associated with the order. If the driver is not comfortable leaving the parcel(s) at your doorstep a “notice of delivery” tag will be left near your mailbox to notify you of where and when you can pick up your parcel.

Please note that Opus Art Supplies is not responsible for lost or stolen packages. With that said, our Customer Support Team can assist in gathering information to help track down any missing parcels. As an alternative to delivery, we can ship your order to one of our stores, free of additional charges.

 

Opus Standard Shipping Rates – Based on Order Value

BC – AB

Order Value (before taxes) Shipping Fee (before taxes)
$00.00–$74.99 $15.00
$75.00 and up FREE**

SK – MB – YT

Order Value (before taxes) Shipping Fee (before taxes)
$00.00–$99.99 $18.00
$100.00 and up FREE**

ON – QC – NL – NB – NS – PEI – NT – NU

Order Value (before taxes) Shipping Fee (before taxes)
$00.00–$149.99 $20.00
$150.00 and up FREE**

 

All orders ship from our Cornett warehouse located in Vancouver, BC. We are only able to ship within Canada.

A/R Credit Account Holders:

As of January 2021, credit account holders will now have an opportunity to receive free shipping after purchases of $250 (before taxes). Should the order be under $250, a flat rate of $25 will be charged to cover the cost of shipping rather than charging actual/live shipping rates.**

For more information about this change, please contact our Customer Support team at sales@opusartsupplies.com.

Extra Shipping Fees:

Our team does their best to provide shipping options that will serve our customers nation-wide. With that said, there are areas throughout the country that are difficult to access and are therefore deemed remote by Canada Post. Shipments going to these destinations will be charged actual shipping rates rather than a flat rate. Should you make your purchase over the phone or through our online store our team will contact you with a shipping quote prior to finalizing your order. Shipping charges and delivery times may vary depending on your location.

Remote areas can typically be identified by postal codes containing more than one “0”, but this is not always the case. Freight carriers often add extra surcharges for service to certain areas outside of major centers.

**Oversized and/or overweight items will have additional charges associated with the shipment and as a result, we require further payment before finalizing. Please expect an email or phone call within 2-4 business days from the time you placed your order in which our staff will notify you of the oversize shipping charge for your order. From there you can decide whether or not you would like to finalize the shipment, change the delivery to a pick-up, or remove the items in question off the order.

Oversized = Items that are 30″x36″ or larger

Overweight = 66 lbs or more (Only applicable to orders that contain a single box weighing over 66lbs such as a large easel or printing press; our packers will ensure orders containing a large variety of products are dispersed evenly to avoid overweight charges whenever possible)

All oversized and/or overweight items susceptible to extra charges are indicated as such online by the following icon (pictured to the right).

Back-ordered / Out of Stock Items

All items on our online store have been set to note their availability at our Cornett Warehouse. A message will also appear beneath each item in your cart before you checkout. Please review your cart carefully before checkout so that you have a better understanding of what items will be arriving to you on your initial shipment. For further reference after your purchase is made, each order confirmation email will include this information in the order breakdown section.

As of January 13th, 2021, we will be addressing back-ordered items separately from the in-stock items. All in stock items will be processed within our standard processing time. Out of Stock items will be assessed in the following ways, shipping separately within 10 business days if possible:

  • We will determine whether or not an incoming vendor shipment can fill the back-ordered items within your order.
  • We will check the inventory throughout the company, potentially pulling the stock back from one of our retail store locations to fill your order if possible.
  • Should we be out of stock company wide, our Customer Support Team will contact you to discuss the item(s) further. From there you can choose if you’d like to keep them on back-order, receive a refund, or substitute the item for something similar.

Please note that there are no additional shipping costs associated with standard-sized back-0rders.* With that said, if the item(s) is considered oversized or overweight, oversized shipping rates would still apply.

*If the items are being shipped to a destination deemed remote by Canada Post, actual/live shipping costs will still apply as they normally would.

Shipping Exceptions:

Due to likelihood of damage during shipping and/or significant oversize charges, we recommend calling our Customer Support Team to inquire about ordering the following items:

  • Painting surfaces larger than 30″ x 36″ (ex: canvas, cradled panels, and watercolour paper)
  • Framing materials larger than 30″ x 36″ (ex: foamcore, coroplast, corrugated cardboard, matboard)
  • Large Easels and Tables (ex: the Big Sky Multi-Angle Easel or the Jack Richeson Santa Fe II Easel)
  • Hazardous Materials such as spray paint, spray varnish and solvents. These items can only be shipped by ground.
  • Plaster Sculptures
  • Paper, foamcore, coroplast, corrugated carboard, and matboard in quantities under 10 sheets. Please ask about our extra/reinforced packaging options should you wish to purchase less than 10 sheets or the recommended minimum. Finalized purchases for fragile items under the recommended quantity will be final sale. 

As an alternative to shipping, our Customer Support Team can arrange for prepaid pickup at any of our retail locations.

Tracking:

For parcels sent by Canada Post, Purolator, or UPS, you will receive an email directly from the carrier once your order has left our warehouse. It will contain your tracking number and a link to a page on their website that either contains your tracking information or where you can enter your tracking number for details. We can also manually email you tracking numbers upon request.

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