Looking for something that you cannot easily find? We can find out if it is available and order it in for you. Please note that Special Orders require payment in full before the order is placed, and minimum quantities may apply.
Special Orders can be placed at any of our store locations or you can place your order through our National Mail Order Department. As these are items that are not regularly in stock, you can expect an average of 6–8 weeks for delivery, depending on the supplier.
Where do you deliver?
Purchases made through our online store and orders placed by phone via our National Mail Order Department may be shipped to most addresses in Canada. We do not ship to the United States or abroad at this time. Please see our Shipping and Order Tracking page for further details.
What delivery options are available?
We offer standard and rush delivery options. Please see our delivery options for further details.
How can I track my order?
Once your order is on its way, in most cases a tracking number for the carrier your package(s) have been shipped with will be sent to you by email*. You can then visit the applicable carrier’s website to track your order’s delivery. Learn more about tracking your order. For an update on orders that have not yet shipped, you can contact us at 1-800-663-6953 or e-mail us at email@example.com.
Can I make a special request for when and how my order is delivered?
While we can attempt to make special arrangements with carriers, delivery of all orders is subject to the carrier’s guidelines and the driver’s discretion. Therefore, we cannot guarantee the request will be honoured. Any additional fees or anything that results in the package being sent to a depot becomes the responsibility of the purchaser.
Are the products sold online the same as the products sold in-store?
The majority of the products we sell are available at all seven Opus stores and our warehouse. Our Warehouse, Granville Island, and Victoria locations stock the widest range of products. To find out if a particular location has an item in stock, please contact them directly.
Do the prices shown in the online store match the prices I'll find in-store?
In almost all cases, yes. You may find special offers available at select locations, or occasional web-only specials.
Do I have to Sign In to shop online?
You do not have to sign in to see our selection and current pricing.
If you’d like to complete an order, you’ll need to sign in. Prior to or during the checkout process, you’ll need to create an Opus Online Store Profile.
If you have previously logged into our online store, you may find you are prompted to log in in order to see the products in our online store. When this occurs, it is likely that your browser has cached information from your last visit. To remedy this without logging in, you’ll need to exit your browser and restart it. When you visit the online store again, the product catalogue should display.
What is your Returns and Exchanges policy?
Most items may be returned or exchanged within 60 days of purchase, both for online and in-store orders. Please refer to our Returns and Exchanges page for more details and possible exceptions.
I have sensitivities to fragrance, what is your policy on that?
While we aren’t able to guarantee that all visitors will adhere to this request, we ask that all staff and visitors to our locations refrain from wearing scented personal products such as perfumes, colognes, deodorants, hand creams, etc., as many people have sensitivities to fragrance. We thanks all staff and visitors for their kind attention to this.
May I place my order by telephone or email?
You may also place your order by email via our National Mail Order Department at firstname.lastname@example.org. Please include:
- a list of the items you’re interested in purchasing (including sizes and quantities)
- your shipping details (full address including postal code)
- a phone number we can reach you at with any questions and for your billing details
I have a coupon code, how do I use this?
If you’re shopping online, this code can be added in the shopping cart and then select the “update” button. If the items you are purchasing are applicable to this promotion, you should then see that it has been applied to your order.
If you’re shopping by phone or in-store, please let the staff member assisting you know that you have this promotional code so they can apply it to your order if applicable.
How can I use my Opus Gift Card?
Opus Gift Cards can be used towards your purchases made in-store and by phone order through our National Mail Order Department. They are not available for use for online orders at this time.
Protect your Opus Gift Cards as though it were cash as the value of the card will not be replaced if lost, stolen, or used without permission. The cards cannot be exchanged for cash, and no change will be given for unused balances.
If you do not spend the total amount available on your card, the remaining balance stays on your card until you spend it in the future. If your order totals more than the amount available on your gift card, you may pay for the remainder of your purchase using another of our accepted payment methods.
To check your gift card balance, please visit giftcard.eigendev.com.
If you’d like to add more funds to an existing card, you can do that in-store or by phone at